Experience
Director of Product & Integration
08/2020 – present
- Directed a SaaS product line focused on the NYC residential real estate industry
- Launched and maintained 20+ digital products including:
- applications: sales, lease, rentals, renewals, refinance, transfers, alterations
- board minutes
- property webpages (currently 3000+)
- due diligence documents
- insurance quoting integration
- questionnaires
- resident payments
- Collaboratively researched, designed, developed, tested and released 3,500+ tickets to production
- Created data-driven product strategy framework to inform overall company roadmap, including:
- 43 technical build factors
- 7 qualitative measures
- 1-5 Likert scale for opinion measurement
- factor weighting system
- Developed detailed product development cycle, see link
- At various times in the company’s growth, directly managed 6 of 10 departments including:
- Client Services
- Data
- Implementation
- Payments
- Product
- Quality Assurance
- Member of the company’s Executive Committee tasked with guiding the company’s strategy and operations
- During tenure, company processed:
- $165,000,000+ worth of payments of processed
- 128,000+ payment customers
- $50,000,000,000+ worth of real estate deals
- 1,500,000+ users across 6,500,000+ sessions
- 100+ property management company partnerships
Product Manager
09/2017 – 07/2020
- Launched and maintained multiple digital product lines
- Planned product strategy in collaboration with COO and developed product lines closely with Engineering team
- Led and trained multiple team members, including Jr. Product Managers and QA Specialists
Implementation Manager
03/2017 – 08/2017
- Primary point of contact for 15 property management clients
- Led on-site product training sessions with existing and new clients
- Established SOPs for client data retrieval, digitization, storage, analysis, scrubbing, bulk upload, and maintenance
Digital Project Manager
08/2016 – 02/2017
Ahmad Naqvi 